HEUFT Service

The HEUFT TeleService

• Worldwide networking capability from your HEUFT TX device to the HEUFT Service Center. Immediate comprehensive online help with technical problems.
• A systematic problem analysis takes place by means of a multilingual prompted dialogue in various languages.
• Dialogue via the device and observation of its functioning can be carried out simultaneously.
• HEUFT technicians located all over the world can if required access your device via the global service network in order to remedy faults.
• The infrastructure of the HEUFT TeleService can also be installed in your company – your specialist will supervise all the devices in all your company´s plants.
• Minimisation of production downtimes i.e. increased line efficiency.

The HEUFT Customer Desk

• Competent technical advice regarding the maintenance and servicing of all HEUFT devices.
• Supervising service visits from the planning stage up to completion.
• Point of contact between the customer and the Development Department – practical suggestions and experiences are collected here and passed on.
• The Remote Service Department comprising a group of experts within the Customer Desk offers immediate support by telephone and fax for every type of malfunction.

The HEUFT Technical Services

• Multinational service team available for worldwide installations, commissioning, maintenance and repairs.
• Service bases on five continents.
• On–site analysis of line efficiency and the putting forward of suggestions for optimisation.
• HEUFT guarantee on spare parts used and work carried out.
• Cost–effective maintenance contracts ensure high line availability.
• Constant off–the–shelf availability of serial spare parts.