HEUFT Service

... more than just technical support!

An extensive, worldwide service program complements the range of HEUFT products. This program extends from turnkey line optimisation, technical support, maintenance, Internet–based remote diagnosis to training courses for operators.

The HEUFT Training Center
A wide spectrum of events provides diverse possibilities for further training in theory and practice. This offer is not just aimed at those who use HEUFT products but also provides background knowledge on the currently best available technology and future trends.

The HEUFT Service Center

Should the need arise the Service Center is at hand to give fast and competent help.

The HEUFT TeleService

Worldwide networking capability from your HEUFT TX device to the HEUFT Service Center. Immediate comprehensive online help with technical problems.
A systematic problem analysis takes place by means of a multilingual prompted dialogue in various languages.
Dialogue via the device and observation of its functioning can be carried out simultaneously.
HEUFT technicians located all over the world can if required access your device via the global service network in order to remedy faults.
The infrastructure of the HEUFT TeleService can also be installed in your company – your specialist will supervise all the devices in all your company´s plants.
Minimisation of production downtimes i.e. increased line efficiency.

The HEUFT Customer Desk

Competent technical advice regarding the maintenance and servicing of all HEUFT devices.
Supervising service visits from the planning stage up to completion.
Point of contact between the customer and the Development Department – practical suggestions and experiences are collected here and passed on.
The Remote Service Department comprising a group of experts within the Customer Desk offers immediate support by telephone and fax for every type of malfunction.

The HEUFT Technical Services

Multinational service team available for worldwide installations, commissioning, maintenance and repairs.
Service bases on five continents.
On–site analysis of line efficiency and the putting forward of suggestions for optimisation.
HEUFT guarantee on spare parts used and work carried out.
Cost–effective maintenance contracts ensure high line availability.
Constant off–the–shelf availability of serial spare parts.

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